PRIVACY POLICY
FRECKA Inc.
Effective Date: 07/24/2026
Last Updated: 07/24/2026
Frecka Plumbing (“Frecka Plumbing,” “we,” “us,” or “our”) is a plumbing contractor located in Cuyahoga Falls, Ohio. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit freckaplumbing.com (the “Site”), request a quote, book service, or interact with our AI-powered virtual assistant/receptionist.
Contact:
Business name: Frecka Inc.
Address: 1770 Newberry St., Cuyahoga Falls, OH 44221
Phone: 330-928-9230
Email: dispatch@freckaplumbing.com
Information you provide directly:
Name, phone number, email address, service/property address; details about the plumbing issue or service requested; preferred appointment times; payment information (processed by our third-party payment processor — see Section 5; we do not store full card numbers); any information you voluntarily share via chat, phone, text, or our online forms.
Information collected automatically:
Basic technical data (IP address, browser type, device type, pages visited) through standard web server logs. We do not currently use advertising cookies, third-party ad trackers, or analytics pixels (such as Google Analytics or Meta Pixel) on this Site. If that changes, this Policy will be updated and, where required, we will request your consent.
Information collected through our AI virtual assistant (Jobber AI Receptionist):
Call and text/SMS content when you contact us through our AI-powered scheduling assistant; call recordings or transcripts, where used, for scheduling, quality, and customer service purposes; appointment history and communication preferences.
By providing your mobile phone number and interacting with our booking system, our AI assistant, or our staff, you may receive text messages and/or calls related to: appointment confirmations, reminders, and rescheduling; technician arrival updates (“on my way” notifications); estimate follow-ups and service completion checks; customer service responses to your inquiries.
Consent and opt-out:
Consent to receive texts/calls is not a condition of purchasing any service. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out of text messages, or HELP for assistance. You may also opt out by contacting us directly using the information in Section 1. We do not sell or share your phone number with third parties for their own marketing purposes.
We use the information we collect to: schedule, dispatch, and perform plumbing services; communicate about appointments, estimates, invoices, and follow-ups; respond to inquiries submitted via phone, text, chat, or web form; improve our AI assistant’s accuracy and our customer service; maintain business records, warranties, and service history; comply with legal, licensing, tax, and insurance obligations; prevent fraud and ensure the security of our systems.
We do not sell your personal information. We may share information with: service providers who perform functions on our behalf, including Jobber (field service management and AI scheduling assistant), payment processors, and communications providers, each bound by their own privacy and data protection obligations; subcontractors or trade partners, only as needed to complete a job you’ve requested; legal and safety purposes, if required by law, subpoena, or to protect the rights, property, or safety of Frecka Plumbing, our customers, or others; business transfers, if Frecka Plumbing is involved in a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
We retain customer and service information for as long as reasonably necessary to fulfill the purposes described in this Policy, including recordkeeping required for licensing, warranty, tax, and legal purposes, typically for [X years] after the last service date.
Opt out of texts/calls: Reply STOP or contact us directly.
Access or correction: You may request a copy of the personal information we hold about you, or ask us to correct inaccurate information, by contacting us using the information in Section 1.
Deletion: You may request deletion of your personal information, subject to our legal, tax, and recordkeeping obligations.
Ohio and other state residents: Depending on where you live, you may have additional rights under applicable state privacy laws. Contact us to make a request, and we will respond consistent with applicable law.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Our Site and services are directed to adults capable of entering contracts for home services. We do not knowingly collect personal information from children under 13.
Our Site or communications may reference third-party services (such as Jobber, payment processors, or review platforms). Their use of your information is governed by their own privacy policies, which we encourage you to review.
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. Material changes will be posted on this page.
Frecka Plumbing
1770 Newberry St., Cuyahoga Falls, OH
330-928-9230
dispatch@freckaplumbing.com